FAQ
Frequently asked questions about our products, our deliveries and the Comptoir d'Éole experience.
🚢 Orders & Delivery
When will my order be shipped?
Orders are prepared within 48 to 72 business hours when the products are in stock. Delivery times may vary depending on shipping campaigns and limited editions.
Do you deliver everywhere in France?
Yes. We deliver throughout mainland France. For deliveries outside France or for business orders, please contact us directly.
Why might delivery times vary from one product to another?
Our products come from artisanal supply chains and are transported according to long-term strategies. Some items are part of specific campaigns or arrive in limited quantities.
Can I track my order?
Yes. A confirmation email with tracking information will be sent to you as soon as your order is shipped. You can also track your order directly here.
🌿 Products
Are your products limited edition?
Yes, the majority of our products come from limited batches, linked to harvests, seasons and maritime campaigns.
How do you guarantee the quality and freshness of the products?
We operate with short supply chains, limited batches, and minimal storage. Products are selected for their quality, seasonality, and traceability.
How to store coffee?
Store it in an airtight container, away from light, heat and humidity. Avoid the refrigerator.
What grind should I choose for coffee?
Wholegrain for optimal freshness. Ground to suit your preferred method if you don't have a grinder. Details are provided on each product page.
🧾 Pre-orders
What is a pre-order?
Some goods are available for pre-order before arrival. This helps secure your product from a specific campaign.
When will my pre-order be delivered?
The estimated date is indicated on the product page. It may vary slightly depending on browsing conditions.
Can I modify or cancel a pre-order?
Yes, as long as the goods have not yet been shipped. Once the product is in transit, the pre-order can no longer be modified or canceled. This rule ensures respect for the supply chain, producers, and mode of transport.
💳 Payment & security
What payment methods do you accept?
Secure credit card payment is available in the shop. Other payment options may be offered depending on the campaign.
Is my personal data protected?
Yes. Your data is used solely for order processing and customer relations, in accordance with applicable regulations.
📦 Availability & stock shortages
What happens if a product is out of stock?
Our products come in limited batches, linked to harvests and sailing expeditions. When an item is sold out, it is temporarily removed from the shop or, depending on the case, offered for pre-order during a future campaign.
When will a product that is out of stock be available again?
Stock replenishment depends on harvests, shipping, and product preparation time. We prioritize reliable information over approximate dates.
Can I be notified when it's back in stock?
Yes. When the option is available on the product page, you can leave your email address to be notified first when the item is back in stock. We only send relevant alerts, without unnecessary reminders.
📍 Origin & traceability
Where do Comptoir d'Éole products come from?
Each product comes from an identified supply chain and a specific maritime route.
How can we find out the history of a product?
A QR code on the packaging provides access to information about its origin, supply chain and transport.
📬 Customer Service
Can I return a product?
Food products are not returnable except in the case of an error or a proven problem. Contact us within 48 hours of receipt.
How can I contact you?
Via the website chat or by email. We respond personally, without a call center.
🌬 The Aeolus Experience
Why choose sail transport?
To reduce environmental impact, respect long-term thinking and restore meaning to the transport of goods.
May I follow your shipping routes?
Yes. The roads and countryside are shared through our content and accessible from the products. Discover the adventure here.